At Progressive Networks we understand that not everyone is fully conversant with how various products or services work. Therefore we have created a knowledge base. The design of our knowledge base is meant to resemble a typical file explorer found on a PC with each product/service having it's own folder. These in turn may be broken down into sub-folders each containing questions we are commonly asked. Just click the question that matches your query and the answer will be displayed. If you cannot find the answer to what you are looking for, please tell us so that we can add it.